Privacy Policy Effective Date: May 24, 2025 At Integrative Mental Health and Wellness we are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information in accordance with Canada's PIPEDA, and applicable international privacy laws such as the EU General Data Protection Regulation (GDPR) where relevant. 1. What Information We Collect We may collect personal information such as: •Contact Details: Name, email address, phone number, and mailing address. •Health and Wellness Information: Information you share during coaching sessions (e.g., health history, lifestyle habits, goals, concerns). •Payment and Scheduling Information: Invoicing, appointment times, and transaction details (payments are handled through secure third-party processors). •Website Usage Data: Collected via cookies or analytics tools to improve your experience (e.g., pages visited, browser type, IP address). 2. Why We Collect Your Information Your personal data is collected to: •Provide personalized wellness coaching and support. •Communicate with you about services, sessions, or updates. •Maintain internal records for service delivery and compliance. •Process payments and schedule appointments. •Improve the quality of our services and website. •Meet legal and regulatory requirements. 3. Your Consent By using our services or submitting your information, you consent to the collection, use, and storage of your data as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. 4. How We Store and Protect Your Data We store your data using secure systems and take reasonable steps to safeguard it against unauthorized access, disclosure, or misuse. This includes: •Secure digital storage with encryption where appropriate. •Limiting access to personal data to authorized personnel only. •Using trusted, privacy-compliant third-party platforms. 5. International Clients If you are located outside Canada, please note that your information may be transferred to and stored in Canada. We will take appropriate measures to ensure your data is treated securely and in accordance with applicable privacy laws, including the GDPR where it applies. 6. Third-Party Services We may use third-party providers (e.g., scheduling apps, payment processors) who process personal data on our behalf. These providers are selected with care and are bound by strict confidentiality and privacy obligations. 7. Your Rights Depending on your location, you may have rights under applicable privacy laws, such as: •Accessing your data. •Correcting or updating your data. •Requesting deletion of your data. •Objecting to or restricting certain uses of your data. •Porting your data to another provider. To make a request, please contact us directly (see below). 8. Cookies and Website Tracking Our website may use cookies and similar technologies to improve your browsing experience. You can choose to disable cookies through your browser settings. 9. Retention of Data We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. 10. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted here with a revised effective date. Your continued use of our services signifies acceptance of these changes. 11. Contact Us If you have questions, requests, or concerns about your personal information or this policy, please contact: Integrative Mental Health and Wellness Diane Akkad Email: Dakkad.HolisticHealth@gmail.com Phone: 587-316-6139